At Lotto Art Casino, we understand that you may need assistance with your account or have questions about our services. We are committed to providing prompt and professional support through various channels.
Our dedicated customer support team is available to assist you from Monday to Friday between 8:00 AM EST and 10:00 PM EST (excluding holidays). You can reach us using the contact methods outlined below, ensuring that your issue receives the attention it deserves in a timely manner.
For immediate assistance or urgent matters, you can engage with our live chat support team via our website. Our live chat service is available 24/7 to address any questions, concerns, or technical issues you may encounter.
We will respond as soon as possible during our regular business hours. Please note that we have email addresses available in both English and French: English support, French Support.
Before contacting us, you may find answers to your questions within our comprehensive help centre. This resource is a valuable tool for understanding various aspects of the platform, including how to navigate and use its features.
For common inquiries, we have provided a FAQs section within our Help Center. This section addresses frequently asked questions about our services and can be accessed directly through the link below:
If you are experiencing difficulties with gambling or if you require assistance with responsible gaming tools, please reach out to us. We have dedicated resources and support for those who need them.
For technical issues related to our platform's functionality, software, or mobile app performance, you can submit a request through your account dashboard or contact our live chat support directly.
If you require assistance with verifying your account, changing your password, or updating account information, please do not hesitate to reach out. Our dedicated team will guide you through the process and ensure that all necessary steps are taken securely.
We value our customers' satisfaction and experience. If you encounter any issues or have a complaint about our services, please contact us directly via email or live chat support. We appreciate your feedback to improve and tailor our services for better outcomes.
Response times may vary depending on the nature of your inquiry but typically range from 24 hours during business days. If you require more immediate assistance, please do not hesitate to escalate your issue through live chat support.
Our support services are accessible through both desktop computers and mobile devices via our website or dedicated apps, ensuring that you can seek help whenever and wherever you need it most.
If there is any reason to believe your account has been compromised or if you have concerns about security, please contact us immediately. We will guide you through the necessary procedures for securing your account and preventing further issues.
Our support services are offered in multiple languages to cater to diverse linguistic backgrounds among our users:
Please choose the communication method that best suits your needs, whether it be email, live chat, or through our mobile apps. Our team is committed to providing effective solutions and assistance.
For most inquiries, you can follow these steps:
We aim to empower you through self-service tools, ensuring that resolving basic queries is quick and effortless:
For enhanced security on your account, please refer to the following guidelines:
Both our English and French versions of mobile apps are available for download from respective stores.
